Pengalaman 40 tahun karir dan karya bersama Ibu Nenny Soemawinata

click to listen part 1

click to listen part 2

Mindshift Podcast – Episode 3 & 4  

Terbagi atas 2 episode Mindshift kita ikuti wawancara terbuka dengan Ibu Nenny Soemawinata. Melalui 40 tahun pengalaman meniti karir hingga kini masih terus berkarya. Dalam episode ini kita simak bersama bagaimana sifat terbuka Ibu Nenny terhadap hal baru dan keinginan kuat untuk terus belajar menjadi pedoman karir yang panjang.

Pengalaman bekerja bermula dari dunia advertising selama 16 tahun sebelum pindah ke TV dimana pernah menjabat sebagai CEO ANTEVE juga Direktur Operasional RCTI. Sayapun bertemu pertama kali dengan beliau saat masih menjabat sebagai Managing Director Putera Sampoerna Foundation. Dan kini karena rasa tanggung jawabnya terhadap generasi masa depan beliau mendirikan The Transformation Institute, a customised services focuses on leadership and organization development.

Melalui pengalaman Ibu Nenny, kita diajak mengerti bahwa perkembangan dan evolusi karir tidak dapat lepas dari keberhasilan menghadapi tantangan dengan perjuangan yang keras.

Fondasi struktur dan core values yang ditanamkan orangtua sejak dini menjadi sebab akibat disiplin diri dan self awareness yang kuat.

Skill set yang dibangun mulai dari pertama kali bekerja dan terus dilatih sepanjang masa karirnya membuat beliau memiliki sikap dan mannerism yang selalu positive.

Any downfall atau perubahan dimasa karir hingga perbedaan kultur tempat bekerja menjadi learning curve yang baik sehingga mengasah kemampuan untuk beradatasi dan menjadi pemimpin yang terbuka terhadap hal baru.

Rekaman ini cukup panjang dan cukup dalam pembahasannya, jadi silahkan siapkan diri dan waktu. Mau sambil jalan pagi atau sambil bekerja, I hope teman pendengar enjoy and dapat dipetik pelajarannya.

Topik pembahasan sesuai rekaman obrolan saya dengan Ibu Nenny dapat saya urutkan seperti ini.

  1. Key of being relevant
  2. Always anticipate
  3. Bantu Kemenristek
  4. I believe in people
  5. Motivation
  6. Parent is your 1st mentor
  7. Survival
  8. Remain positive
  9. What is professionalism
  10. Strong women tips
  11. Ego
  12. The best investment on self-growth

Sebuah kesimpulan dari Ibu Nenny, main aspect of a long lasting career life is passion. Ibu Nenny mengatakan, “We’re gonna go through a lot of challenges, jatuh dan bangun, so the only thing that gets us through all of this is, if we are passionate on what we do. Because you’re gonna make a lot of sacrifices and if you’re not passionate, how will you survive?

Pilihan untuk mendengarkan Mindshift Podcast antara lain :

Untuk lebih mudahnya cari dengan keyword  Mindshift with Tyas.

We are so grateful Ibu Nenny, for your guidance and wisdom. Thank you so much Ibu.

Bagi yang tertarik untuk mengenal lebih dekat Ibu Nenny Soemawinata silahkan follow di instagram beliau @nennysoemawinata.

Ibu Nenny’s favorite quote on career life

Tyas is now Partner Consultant and Trainer on Digital and Social Media at Bangwin Consulting, Freelancer, Writer/Blogger, Podcaster. For project enquiries, tyas@bangwinconsulting.com

Introducing Mindshift Podcast Tyas Handayani

click here to enjoy

MindShift. A journey to improve, to refine, to become better, and to grow.

Introducing my very own, 1st podcast series production. I’m learning as I go but I am very excited.

I started listening to podcast awalnya karena follow orang-orang jagoan seperti GaryVee, lalu Sophia Amorusso nya Girl Boss lalu Bangwin, suami sendiri pun sudah duluan menjadi podcaster. Saya dig in more deeply karena kebutuhan saya untuk mencari pilihan podcast channel yang dapat membuka mata telinga saya dalam kebutuhannya saya naik kelas. Baik secara knowledge dalam bisnis maupun personal growth. Terus terang saya baru melewati 20 tahun bekerja dan dalam proses melanjutkan the next 20 years berkarya.

Dalam masa pencarian itu, saya menemukan WITHOUTFAIL dari Gimlet Media Podcast and I absolutely loved it. Pertama saya mengagumi Gimlet media yang khusus memberikan pilihan podcast channel dalam berbagai konsep dan kebutuhan atau kesukaan pendengar. Dari pilihan talkshow hingga cerita berseri kayak jaman dulu di radio pernah ada ! Gimlet media mengubah pandangan saya, bukan hanya atas isi kisah-kisah inspiratif narasumber WITHOUTFAIL hosted by founder Gimlet Media sendiri yakni, Alex Blumberg, tapi juga bahwa podcast is going to be satu pilihan media untuk masa depan.

Saya pun mulai bikin plan, bikin concept, mulai mencari narasumber dan recording sendiri. Not knowing exactly how I am going to pull this off but in the process i become very passionate in doing it everyday. The truth is, I’ve been searching to produce something that can represent me and elevate me as Tyas Handayani in continuance of the “who am I stories” or as I call it The Tyas Branding Project. Its a one level up and I’m loving the process.

Sambil jalan, saya mendapatkan artikel bahwa Gimlet Media dibeli oleh Spotify dan ini membuat saya bener-bener yakin, saya semakin yakin keinginan saya untuk menjadi bagian dari movement ini. Apalagi setelah ternyata spotify beli Anchor juga. Hahahaha walaupun iya ya, bikin deg-deg-an. Masa gratisan akan mungkin cepat berubah.

MINDSHIFT Podcast is hosted and produced by yours truly,  dan serial percakapan terbuka dengan berbagai individual dengan keragaman latar belakang dan bidang karya masing-masing. Bertujuan untuk memberi pandangan atau perspective baru, perspective yang siap untuk naik kelas.

Sebuah personal journey bagi saya, tapi saya pikir kenapa tidak ajak teman dalam perjalanan ini, siapa tau, seperti saya, ada yang butuh dibuka pandangannya, punya rasa penasaran seperti saya, kepengen belajar untuk naik kelas.

I always see myself as a work in progress. As student of life, I believe there’s always room to grow.

Pilihan untuk mendengarkan Mindshift Podcast antara lain :

Untuk lebih mudahnya cari dengan keyword  Mindshift with Tyas.

Silahkan mendengar ya teman. Masukan akan sangat berharga bagi saya yang ingin terus memperbaiki diri. Mudah-mudah pencerahan didapat dan terinspirasi untuk naik kelas. Enjoy !

Untuk mulai season pertama silahkan click disini.

Tyas is now Partner Consultant and Trainer on Digital and Social Media at Bangwin Consulting, Freelancer, Writer/Blogger, Podcaster. For project enquiries, tyas@bangwinconsulting.com

leaders who fail and start late

Have you ever feel it is too late to start over, to build your own dream or … have you ever feel like you’re having a crisis, or any kind of life crisis on that matter?

There is no perfect life manual if that is what you are looking for. The reason there are so many books of biography is that those who have written shared the common problems like anybody else. What they’ve done to overcome their problems might be enlightening for others. And what makes it even more interesting is those people whose written those books are famous, amazingly accomplished and inspiring people.

People are people. What I learn from them. Is that the only real exception in their struggles are hard work and never giving up. Hey, best things in life aren’t free, rite ?

In the need for growth and evolution, I too seek help. In my search I have found this. A compilation of famous people, who start late, feeling lost before success, how they finally succeed and how to never give up.

Hope you feel better.

Tyas is now Partner Consultant and Trainer on Digital and Social Media at Bangwin Consulting, Freelancer, Writer/Blogger, Podcaster. For project enquiries, tyas@bangwinconsulting.com

Re-invent yourself anytime

Read this. Remember this. Recite this. And make this as the perfect example for those who thinks it’s too late to change or make something new.

When harry met Sally, Sleepless in Seattle, You’ve got mail and lastly Julie and Julia are Nora Ephron’s movies.

Nancy Meyers’ some movies are Parent Trap, Something’s Gotta Give, It’s complicated, The Intern.

As for Aline Brosh McKenna is known for writing The Devil Wears Prada , 27 Dresses , and for co-creating The CW’s Crazy Ex-Girlfriend TV Show.

These are all hits ! All movies remain classics and loved til now.

They’ve all were in their late 40ies and early fifties, had passed over 20 years building their career before change paths and succeed.

Grace Coddington after 30 years’ fashion career in vogue, as she claims that she is a shy person who really don’t like to talk in public embark a new career in the age of 77.  Grace now is the lead host of Face to Grace, a video show series that interviews artist and professionals in fashion.

As far as we can see from these experience there are no limits. You need to keep moving, and stick to what you love. You have some choices. Either you learn and adapt your output to the new medium that you are most comfortable with or embrace what lies ahead.

Here’s a video of Jennifer Lopez’s guide to reinventing yourself.

Her everyday mantra, “I’m youthful and timeless at every age. I am ever evolving and life is full of joy and adventure.”

I think we all should start making our own mantra. Don’t you think ?

Tyas Branding Project

Your name is your brand. And what is more important than that. After  20 years building brands for companies and organisations,  I felt the responsibility to take care of my own brand.  My very own important asset, my name.

Who is Tyas Handayani ? She is a marketer, experienced in building brands, creating forms of communications, transform digital social media, e-commerce and developing changes in social foundation.

Agree with David Aaker on one of his article at LinkedIn, every professional should look to his or her past career as future direction and identify some influential signature stories which he called, the “Who am I stories”. I do care about my journey as a professional. With many roles I’ve done in the past, my defining moments like choosing career paths, success or failures, and very importantly my contributions not to be vaporised, misunderstood, or worst case be forgotten.

Introducing, Tyas Handayani and her signature stories, an actual strategic management journal using my own methodical or conceptual models from her latest projects.

Tyas eCommerce Project

The role was Strategic Partnership. The goal was  conversion to e-commerce system for existing and new sellers. Through these stories you will see process in creating and educating trial practices for books and music industry including managing two of the biggest merchant categories, Babies and Kids. Also, as Project Manager for the Counterfeit Project.

 

Tyas Digital Project

To lead digital transformation for a corporation. Managed to spearhead with all functions on the organisation, how to educate the organisation from Top Management to the individuals.

Established the digital centralised services that includes centralised content management, digital community management, digital payment gateway, digital partners, digital asset management and digital campaigns.

Tyas Social Project

The need to make a change and build a solid ground work for the foundation’s sustainability was the main reason I was appointed as Chairman for Pita Kuning, a foundation for Indonesian children with cancer from underprivileged families.

Lead the restructure for the new service positioning and brand platform that involves a process of product management, change management, community management, knowledge management and communication strategy.

(to know more about each story, please click project name or picture)

As a partner consultant, I love to share, give advise, sometimes have the opportunity to teach on branding and social media. Consequently, it is crucial for me, to be consistent about what I say and what I do.

In a world full of noise I found a way to share my story without any interruption, being my own narrator, editor and moderator on my own platform, my blog and social media. It is who I am, or you can call it my product. In the future, as brand transcends into many possible directions who knows what it might become.

It is never about how many likes or quantity followers I get. But the type of content I put on my channels or the quality of content that represent me as a personality. How I interact to those who wants to engage with me and vice versa. As I believe those channels could lead to networks or opportunities but most importantly, trust and credibility.

So I am going to continue sharing my point of views and experiences in all my projects. My aim for higher purpose is searching new opportunities and projects as it becomes my platform and a doorway to grow. Ambitious in doing good, addicted in bettering myself and be more knowledgable. I consider myself a work in progress in search of meaningful work, work that matters and work that allows me to make an impact. To be a service to the world. To express in a form of compassion.

Through this combination of story and missions, creating projects that build me as a whole hence reflecting my future-self. By doing that, I call it the Tyas Branding Project. Stay tune.

Read also , to the customer you are the company

Tyas is now Partner Consultant and Trainer on Digital and Social Media at Bangwin Consulting, Freelancer, Writer/Blogger, Podcaster. For project enquiries, tyas@bangwinconsulting.com

Update 31 May 2019 : from Seth Godin mini book on instagram, titled “your job vs your project”. Go swipe to understand.

Get it ? Now go find your projects. Welcome to project world.

eCommerce Facts

#TyasEcommerceProject #5 

Facts on eCommerce.

The evolution of business on the internet has grown so much including e-commerce.  Each country in South East Asia also has its own way entering the market based on different needs and focus.

Not long ago I met with Angga, another of my former member Digital and Social Media Team when at PSF. Angga is now the Editorial Content Team Lead for iPrice Indonesian market. iPrice is an Online Shopping Search Engine that is the affiliate platform of choice for more than 1000 eCommerce merchants across South East Asia. It is based in Kuala Lumpur, Malaysia and currently serving in 7 market languages. Isn’t that just grand !

Through Angga, some insights shared of different strategies not only for business model but also characters and behaviors in each country are also different. For example, online users in Singapore and Malaysia does not engage through social media the same level like Indonesian people do. And how they strategies on counterfeits products is quite interesting.

iPrice as a technology based company also provide real data insights which I would say quite refreshing.

iprice insights state of ecommerce 2017

You can also get the iPrice’s State of e-Commerce in South East Asia 2017 here. Data from traffic, conversion rate, basket size for each country, COD payments, Mobile Revolution, Time of Purchase and map of e-Commerce on each country based on business models, store types and state of origin are available on their site. For example, Indonesia map on e-Commerce you can review here.

I think eCommerce will continue to excites the business ventures as stated through an article by  DailySocial that huge investments divided between TenCent and Alibaba will make quite an impact on SEA eCommerce Landscape in 2018.

  1. Each local companies on each country will choose a side
  2. Amazon will try to do acquisition for faster penetration in this market
  3. Offline becomes a new online: pure ecommerce players will launch physical stores to offset high online consumer acquisition costs, improve last-mile fulfillment, and accelerate growth
  4. E-Commerce start-ups will start ICO to fight for its existence
  5. 2018 will be the latest wave of ecommerce consolidation as local players adjust to the New World Rules
  6. Go-Pay will venture out of Indonesia via Sea, Traveloka, and JD to become the WeChat Pay version of Southeast Asia
  7. A new mobile-based fashion and beauty marketplace will fill the void left by Zalora
  8. Marketplace will “mature” and rid itself of “grey market” to serve luxury brands and blue chips
  9. Marketplace and e-tailers will introduce private labels and alienate brands
  10. B2B e-commerce will disrupt offline distributors, blurring the line between online and offline distribution

But that is all business.

All in all, what we need to understand is how to get the best online shopping experience.

The main traits on behavior and characteristic of Indonesian users on social media or the internet is how we like to come together. As a family or grow like a family we always find ourselves on regularly meet ups, liking to be a part of a family that has a purpose, and never liked being alone as an individual. Indonesian people will always put forward togetherness beyond anything else.

So I would like to close this story and simplify the facts.

Fact 1. Basic understanding of internet. Connecting through communication.

Fact 2. Basic management on the internet is using communication with influence. The way to influence better communication is similar like how we manage a community. Community management first, before anything else.

Fact 3. Experience is everything.

Thank you for reading.

See you on my next story.

To learn more about Customer Journey, read Brian Solis’ on Experience Design

Back to Tyas eCommerce Project post #1

Read also Tyas Digital Project and Tyas Social Project

Tyas is now Partner at Bangwin Consulting, Freelancer, Writer and Trainer on Digital and Social Media. For project enquiries : tyas@bangwinconsulting.com

Community Management on e-commerce with Muhammad Fikri

#TyasEcommerceProject #4

Interview with Muhammad Fikri, Head of Community Management Bukalapak

Let us open this post with one question. Why is Community Management essential for eCommerce ?

If you had the chance to read my story #TyasDigitalProject and listen to my interview with Bangwin about basic internet communication then the understanding might have been established. Why I really put forward digital community management as an important influence on any digital and social media activities. The concept of social media will always be my fundamental reason why we need to understand digital community.

Quoting Bangwin “Social media is a user based tool. When user become many it grows into a community. That is why, managing the many users on social media is similar like managing a community or through community management approach.” Abang Edwin is a online business consultant also an expert on digital community.

 

As a translation to the above quote, I would put take any digital business model to synergies face to face with the people who is using those products, those people on social media who has the same liking and are making conversation about the product are the representative digital community of the product.

Any similarity with multiply.com ? Well according to Fikri, Bukalapak is a market place. Social Market Place. Bukalapak does not sell things and our performance will be determined by the good experience between buyers and sellers. Our business model is to bridge between buyers and sellers at Bukalapak.

What a pleasure and lucky for me, one of my former staff members from PSF’s digital and social media team, Muhammad Fikri is now the Head of Community at Bukalapak. Bukalapak is one of the biggest market place that are influence by social commerce similar like multiply.com in those time.

To learn more about Fikri, open his blog https://defickry.com/about-fikri/

That is why I approach him to share his point of view and story on implementing Community Management at Bukalapak.

Let me share you on this short interview here.

Question :

Hallo Fikri, how are you ? Thank you having an interview with me. First things first, can you share a little bit of your community experience background please?

Fikri :

My experience on community was built from early on in life. From elementary I had boy scounts and on that early years being a scout my spirit in being a part of that community was awake and build upon. Because as part of the scout community we are taught to on how to be a leader and be led by a leader. Both important skill set to take part in any community activities. Sometimes, we see there are so many activists that were reluctant to be call upon as leader. However there has to be a leader no matter what right ? So the understanding and the exercise was fundamentally necessary.

My participation on scouting organization continues till I was in college. I was the chairman for UGM Scouting Committee 2006-2007. And another important thing being a part of a community was “contributions”. So my contributions were community service. Helping out a village outside Yogyakarta, its sorta like KKN mini or a community service program, we start with problem assessment, that review what do we have, what can we do, learn how we can contribute and measure the impact of what we have done. And that is what I mean on the important of skill set to be used till now.

Question :

Your experience on Community Management is quite a lot. Could you share your participation, in what industry and also your contribution on each of your experience ?

Fikri :

Since I am passionate in writing I’ve also established network with the blogger community. In Yogya I was a part of Cah Andong community of Yogya-nese bloggers with names like Ndorokakung, tikabanget and many more has been good friends ever since.

Originally I am from Palembang, therefore I am also a part of the Wong Palembang blogger community and in Jakarta with the Jakarta Blogger Community.

With this I gain nationwide network. It really paid off as I moved to Jakarta. My network was already established and become easier for me to get work opportunities, freelancing and side jobs all from the blogger community. Including a part of the Social Media 10 years from that that time I become a part of the pioneers of digital networks.

Me being me, always single and passionate to know more, learn more, I also took part on Rotaract building common interest in helping youth through education.

On June 2013, I was invited by US Embassy to participated in Global Service Leaders’ Inspiring a Culture of Service program in the US for two weeks. Given the opportunity I met with people in volunteerism and service-work in Indianapolis and Chicago as well as joined in an international conference on Volunteering and Service in Washington D.C. That experience led me to believe that the community building we progress here are more advance because of the nature of the people of Indonesia. And I had the chance to share.Having those experience and because I like to take part of some community movement, I believe I am a community person. You could say I am self-proclaim as a community person but I am. I associate with so many people, I this case a social butterfly hahahahahha. People would say, oh Fikri, he’s all over the place. On every event. Essentially that sense of community building DNA is inside me. And I see everything from a community sense of perspective.

As a community person I know the nature, I understand the people, understand why and what’s in it for me that makes people active, the objective and how people come together.

Question :

Okay, please share us your personal understanding about Community Management. The fundamentals.

Fikri :

To me, community management is a way or an influencing way like as part of marketing. If we are to reach a certain objective one of the way to strategise from marketing is through community approach.

As it is an approach, we must approach through listening, sometimes to be humble means being at the same level of understanding like being a friend, humanise a brand or a company.

When we are a part of a company we would understand there are stakeholders that we need to accommodate for example users, buyers, sellers and so on and there are also some functions within the organisation such as marketing, customer service with their own roles and responsibilities. Through community approach, we can share suggestions and inputs towards both sides. As friends we can share attention to the users and feedbacks to the company. As long as there are no transactional trade involve in the process and just influencing for the betterment of process and in then we could divert the solution to Customer Service for instance.

The success factor determine on Community Management would be in overcoming problems and challenges of the company’s face. A militant means “die hard” supporter for the company that open heartedly, without any hesitation or pay and any condition willing to help for the needs of the company. Evangelists. That could be one level indicator success rate on community management.

To grow and make evangelist is certainly not easy. Needs process and will be tricky since it cannot have any transactional factors. Sometimes there will come perception on free vouchers or get opportunities on discounts services but of course that cannot be.

Question :

So would you say it is important or vital for any business to get in digital use influence community management ?

Fikri :

It is very important. Because we manage people. People who uses our platform. And it will be a long term investment. The result might happen after 3 years. However, progress each year can be reviewed. Bukalapak is a data driven company we have our measurements metrics between the community management programs and the results benefited for all pelapak (sellers) at Bukalapak.

How to measure will be determine of course based on the business model and the industry. In terms of bukalapak automatically numbers of transaction is the main goal. Secondly how active we have been will also be an element of factor.

For us how we measure effectivity on each city is also very important uniquely for Indonesian nature we always need to meet up. However, we are active engagement online, if we do not meet the “sense of belonging” will never not happen.

How many attendees, equals how many new store.

How many complain, how many traffic, numbers of comments, and so on.

Those numbers of people on each occasion will be manage by each functions of the community team. So yes, there are divisions of functions, all established by needs and findings along the way. In this case, those new people entering bukapalak needs to be coached and who’s going to do it, in Bukalapak we have our engagement team with sets of responsibilities one of them is to make sure whatever effort we have done will leads to the goal of the company.

The key is to find a common interest between the member of the community and the company’s goal. And the most important is to know why people would be loyal or what we call the “sticky-ness effect”.

But also, community management can also minimize that sense of corporate point of view for Bukalapak. We don’t necessarily gives solution. But we build that bridge to those who might have that ability in the company.

Question :

For Indonesia, might have something to do with our culture difference and how we communicate ya Fikri ?

Fikri :

You are right. Different city, different ways. Bali and Manado will have a total different approach. In Bali meetups in consider rare since they have so many custom tradition activities all around the clock. What become accustom or habitual living should be consider in measuring the quality and quantity success rate.

Question :

What are the challenges met on a daily basis. Can you give examples and how to overcome those challenges ?

Fikri :

Challenges in terms of managing a community are mostly finding leaders. The community leader or the evangelists. As you know the character of each province is very different from on to the other.

And of course there are some rules of the games that one leaders and their members have to commit. Anybody can of course enter another same community like Bukalapak but not the leader. Remember, no transactional activities. Nobody gets paid.

So just like any other community development we empower each community city or region to develop themselves. We assist and support knowledge every step of the way, but the executions is in their hands. They have the power. Bukalapak can only contribute. Empowerment, encouragement and contribution. That’s the essence !

Note. The basic understanding on community is that those who come together are those who has the same the same liking, has join similarity and understanding, but the most strongest bond of community are the ones who has the same circumstances or fate.

Question :

Okay let’s get to the understanding between Digital Community and Community Management do you think there are any difference ?

Fikri :

No difference. We manage people like we manage a village. If we look from Bukalapak perspective, what is the actual reason that someone wants to be a part of Bukalapak community ? Because fundamentally they are a group of traders or merchants. They have the same interest.

“Bukalapak has always been committed to support MSMEs. And want to always be a part of the growing support in Indonesia. To be a part of their growth, to give a platform, a medium to learn and improve their knowledge, their ability not for Bukalapak but for their own prosperity. Bukalapak wants to be a part of them as they are a part of Bukalapak.”

We want to be able to give knowledge that benefits on their performance online selling at Bukalapak. If their performance increase, it will of course impact their welfare. When “what’s in it for me” are answered, it becomes easier for us to take that relationship wherever we want.

So when it comes to business we use community approach in order to maximize their attempt in doing better and gain profit. But do not use the marketing strategies on approaching them. If it was marketing there are always transaction that leads to how many do we need to budget and how do we calculate into awareness or reach or perception or leads. But in community results are more long term for any quality or quantity measurements. For short term is by using community approach, we reduced problems, gain understanding, productivity, feedbacks for our products and of course loyalty.

Question :

How about joint collaboration between Community Management and Marketing. What kind of teamwork would you do ?

Fikri :

The Community management division is under merchants’ departments. Therefore, we are marketing department’s stakeholders. So we collaborate based on brief to marketing on our agenda activities. However, there are times when marketing has their own agenda or activities and they would ask support and collaboration is usually done as a team.

Community has so many branches and can be an influence in so many ways so sometimes our BOD would seem confused.  Hahahahahhaha. Questions would raise like why are you all over the place, what’s your North Star Metric ? For example, we can be the bridge between the sellers and our product team that could help develop new features or get instant feedbacks. That is one KPI. KPI on optimising a product development. Another example is complaint to Customer Service for our priority seller from the Bukalapak Community.

Question :

May I understand how many are the registered online sellers are your member of the community ?

Fikri :

We have around 2,2 million registered online sellers on Bukalapak. The member of Bukalapak online sellers’ community has not reach 5% yet. We give priorities to those are members, yet there are layers of benefits based on how active the members are. Those who are not active will not get the list of privileges. However,  they are influencing other members. (smile). We manage people.

If it was a machine there are automation, there are AI and other learnings.

But in community management, is about relationships.

My division, the community management division including me is 19 staff.

With 4 function, Program, Partnerships, Content and Engagement.

Program ; are to develop the curriculum, standard, gamification system, developing the bible of community management, making blue prints or we call it the center of learning.

Partnerships ; as a bridge to our stakeholders and also support.

Content ; for any needs and necessities content and postings that has access to our sellers.

Engagement ; build relationships, coaching, follow up to other functions and so on. We divide the team based on regional and our interaction could go deeper like coming to weddings, birthdays, so it is not online online relationships.

Essentially through time the functions were identified based on what we see on the field. All the needs were answered based on what we mapped out each year through performance review.

Question :

We talked about sellers community at bukalapak. How about the buyers ? Have you manage their relationships yet ?

Fikri :

Yes, this year (2018) we start doing engagement activities. But that’s on the Marketing Team main responsibilities now.

Question :

I think our readers would be thankful if you could share what are the list of competencies must haves as a Community Manager. What makes them the capacity to be a good Community Manager ?

Fikri :

For me communication is the most important element of all. That is why so many PR people would fit in quite well. But what does it take is mostly to be a social person, outgoing, have an open mind, have compassion and flexible to fit in everywhere since there are basically no standard people you will need to establish relationship with. You will meet with all kind of people. You will need to always find yourself as the middle man between the community and the company. Be the glue of any crisis management, marketing activities, you would also need to understanding branding and much of writing.

Question :

For those who wants to start learning digital community through community management what can we do ?

Fikri :

Well, here at Bukalapak we are always open for internships. But usually it is based on needs.

To me the best learning is to be a part of a community. Join in whatever community based activity you want, it is up to you. It doesn’t matter. The importance is to understand how it feels to be a part of the community and how you can contribute. That way you will understand exactly what it means to manage a community.

Question :

Lastly, give us a quote that you use to reflect Community Management.

Fikri :

“ Learning community management you have to be part of the community itself. “ my own quote. 

My point of view, Bukalapak quite eminently want to make sure the experience of the users is progressively getting better. I believe through this interview it shows that community management gives a valuable contribution as part of the sustainable growth of Bukalapak.

Thank you so much Fikri and Bukalapak. Really appreciate the sharing. Wishing huge success. I look forward to see more in the future. Always do good ya !

Fikri has moved on as Lead Social Media for Grab Indonesia and currently just started as Community Partnership at Facebook APAC, by November 2019.

So, what do you think readers ?

Lastly, eCommerce Facts.

Back to Tyas eCommerce Project post #1

Update. Podcast Version.

click on pic to listen

For more episode Mindshift Podcast click to,

Or use keyword Mindshift with Tyas.

Understanding the internet world with Abang Edwin

#TyasEcommerceProject #3

 Interview with Abang Edwin – Understanding the internet world.

On this next post we will be discussing about the basic understanding of internet with Abang Edwin is one of Indonesia’s expert on Digital Community as well as a Social Media Practitioner. Dabbled on the internet since 1994 and successfully built an internet-based radio for Indonesian listeners in New York City, USA, Voice Of Jakarta (VOJ).In 2007, Bangwin joined Yahoo! Southeast Asia as a Community Manager until he decided to build his own online consulting named Bangwin Consulting.

Bangwin discovered a gap on the understanding of how to manage social media or taking advantage through the internet from people or brands each time he met. It was the main reason why Bangwin Consulting was established. Bangwin has always push forward the concept of Digital Community on all of his sharing or opportunities.

Hoping this interview would give a more clear understanding on what does it takes to manage digital. The interview will be in Bahasa Indonesia however I have made the English translation on this post together with some additional supporting material. Hope you enjoy.

Tyas :  

OK, before we discuss about the world of internet, can we talk about what leads your interest to the internet, some history or background up until now.

Abang Edwin :

It started from when internet arrived in Indonesia. Around 1994 or 1995. It was when I almost finished college. At that time, it was the first time we got internet connection through internet monthly subscription. It was still windows 31, the earliest version and at that time when I begin to connect with the internet I was so excited because I get to see so many things. At that time, browsers were not like nowadays like chrome but those time we used mosaic, Netscape, even internet explorer was not yet available. Internet explorer arrived provided by mosaic. It was bought my Microsoft then it changed name.

So happy, we can try to make website. At that time, websites are only text based. The image is only on top and all texts. Not interesting at all.

Yahoo was already available but at that time, Yahoo was a search engine. So if we want to search for anything, we go to yahoo. Google was not available at that time. There are no social media or any terms on that. Those time it was only like magazines but online. They were named portals.

And then I started to try “chat” at that time the platform was mIRC. It was a hit at that time. You don’t need a browser, and mIRC was already available since DOS age. Black screen and all text. At that time, it was name IRC or internet relay chat. And when it became a bit modern it changes the name into mIRC.

At that time, first time I connected we had to choose a room, and it had so many rooms. And they would mention you. “Hey, ASL please”

Apparently it was how we introduce ourselves on the internet world at that time. We had to say our ASL, age sex location.

Up until now, mIRC still are used because it is so efficient as a platform.

Tyas :

The Scouts organization internationally still uses mIRC because its reliable and easy access, makes it accessible platform consistent in all countries.

Bangwin :

Yes, we use that on those days. And as we enter we met with all different people all around the world. From Poland, East Europe, Korea, at then I realised this technology is so cool because we are able to connected to any parts of the world as long as we are connected to the internet. So no limits. In terms of communication.

And then I realised there are some relevancies with a book I read before. It was a Bill Gates book and there was a quote about connecting the world. Title book, Overdrive.

On that book it was stated how Microsoft was not only to develop software with Bill Gates envision that the world with all human beings will be connected. As easy as that. In the olden days it was unimaginable but when we try internet then we realised what lies on the future possibility ahead.  It really felt what is the future.

Tyas :

And then when did you start experimenting. Could you share any example from your own experiences ?

Bangwin :

After dabbling on the internet, after chat on mIRC, and then I start learning about mailing list. The concept is the same, connecting with others but thru email. So we it is exactly like if we can imagine nowadays we use “WhatsApp group” but we use email. So we send one message and share through email then message will be distributed and all will be connected to each other. Now that concept is actually can be describe as Online Community. At that time, other than forum the foremost number one concept on Online Community. Because platform forum is specifically design for online sharing. There’s thread. But email is easier and everybody has it. So after mailing list I tried to build online community through mailing lists. So it starts from there.

Tyas :

So it was more than 15 years ago, to be exact 24 years ago that Abang Edwin started to experimenting on the internet. What I can imagine those time learning something new, it has some process of learnings on its own for some people. Funny misconceptions that might happen at that times ?

Bangwin :

Yes, when I was working for Panasonic right after college. I am a designer product so I was working at a factory. And I had to deal with many managers on the factory. And the knowledge about internet is still little. Because I love the internet, I helped the company to adapt internet technology to be utilise for daily work. Now with 3000 factory workers, you can imagine all facilities are completed on the factory. From TV factory, audio factory, internet has been provided for efficiency. You can imagine, it will be easier to coordinate meetings rather than walk hundreds of meters just to discuss where should we do the meetings. Now at that early times internet usage was using modem. And at that time, the understanding was if you use the internet, you are using your phone credit. Well if a company as large as Panasonic subscribe monthly internet usage, fiber optic, quite expensive USD 3000 per month. At that time, we had huge bandwidth, could use 24 hours.

But what we found out was nobody was using. We started using email for invitation meetings but nobody replied or even read. As we went around, and surveyed checked and we found out that they refused to use the internet. Why, because they fear it would be very expensive, they fear the phone billing of the (department) would explode and they could not take the responsibility.

So we finally gathered all managers to a meeting and explain about the subscriptions monthly fee that had been invested by the management for all to use. If not, it would be a waste. And then, they realised and eventually use it.

Tyas :

I can imagine having something new like internet there has been some socialisation, and you were also a part of it ?

Bangwin :

Yes, I also support socialising the whole factory on how to benefit the internet at that time.

Tyas :

Now after all the misconceptions, at that time, you must’ve also realized and foresee all the possibilities that could happen from the internet. Are there any predictions that you see happening or through any books you read at that time that actually happened?

Bangwin :

Oh a lot. Yes. Like business. At the old times, business was making a corporation, and you advertised through newspaper, now we know about Disruption Business where a company / we can gain Digital Economy with relying applications to do the business. At that time, we understand as the modem connected and then I became connected to people on mIRC and this means we can do business.

And through the internet it allows changes to happens like what’s happening now. For instance, ojek online all depends on the internet. Internet becomes something that is inevitable, everything relies on that.

There was a time on hand phone survey that for some people in the rural area, they say they don’t use the internet, but just facebook. And as time goes by, they don’t realize that the internet is all embedded in our gadget. It’s like a given value. All our hand phone numbers have internet connection.

Business media or portals at that time. And then there was search engine, Yahoo, infoseek, lycos. And we chat on mIRC on of the channels for example dog lovers, and I could offer a dog, now that is already e-commerce right ?

Tyas :

Next question, is a question that I have longed to asked and share to all our friends (listeners/readers). About the understanding on basic internet communication, community management and digital community. You have always brought that up on any of your sharing or opportunities as a speaker. Can you share the importance on those concept ?

Bangwin :

Very important. Why I always bring community management on any of my sharing because social media management or internet is based on communication. Communication is a starting point that a community is formed. So if we do not discuss about community (how to manage the community online) it will be a jump. It means we are just putting ads (advertisement).

So for example, if we meet a person, we just informed, that’s it, one-way communication. Once the other person talks back to us, that is already two-way communication but not yet a community. Once there are three, four and more person come together and talk about that ad and discuss about their interest on that product or let say hobby or whatever now that is a community.

Now why it becomes important, because rather than we talk to 1 person, if we talk to 1000 people that has the same opinion as us it would be more powerful. Faster, easier.

So when it comes to those who wants to sell or share and idea it becomes more enjoyable. That is why it is important to talk about online community.

Concept of communication between people. Community allows anyone to share and discuss ideas

Again an example, everything is all about community management. If one person has a twitter account or Instagram, with 800 followers, that is for sure the person needs to be a community manager on its own. Unless we don’t want take benefits from that but if we see we have 1000 followers and we want to take advantage we have to take our responsibility as a community manager to nurture our followers, so that they are happy to follow us. If not, they will easily unfollow.

So on the internet, when we talk about community, we talk about people. Just like hang out in the real world, there always some tendencies to judge or appraise a person. Now, our value on the internet is based on our reputation on the internet. And reputation is build based on trust. So we have to build our reputation on the internet community. Now that trust will become the currency on each person. Each person has its own value. For example, if Abang is speaking I trust him. Now that means our reputation is high. Referring to the book Wuffie Factor that explains it all. Value of each person online. Now reputation online is different from the reputation on the real world.

Let me be the example, I am well known to be a product designer in the real world, but when I come to the online world I am know to be an online community practitioner. So each place we can build our reputation. Now the beauty of being online or on the internet, we have the ability to build that. Build on what we want people to know us for, how popular we want to be. That can happened.

Tyas :

Now as we see on how we take advantage for business from the internet nowadays, there’s e-commerce, fin-tech, service tech, entertainment, media, there are so many, even now, do not realised the benefits or concept on online community influences on the internet on whatever form or model. Why is that, people do not realised til now ?

If I can give some examples, Bukalapak just uses influences community management starting 3 years ago. Other e-commerce just started last year. Why is that people seems to me jump over that ?

Bangwin:

There are so many reasons but the for certain reasons, online community is not something easy to be learn. That’s first. And secondly, people is used to see the end results. Whereas community is built for a long period of time, so it we cannot see the immediate result.

Tyas :

Is there are book references to learn online community that you can share ?

Bangwin :

Community Building on the web, Amy Jo Kim. This book til now is still relevant.

 

 

 

 

 

 

 

Tyas :

Maybe we can learn community management on our own if we some have experience being a part of a community, we know how to manage community, and we could apply that learning on social media, right.

But this is how I view it. I may be wrong. From what I see, people often become too focus on the technology, how to manage the technology but forgot that those who are using those technologies are human beings. Not just the internet or social media but whatever brand or product sometimes a company tends to forgot, at the end of the day we have to give value for those people who buys those products. People do not want technical stuff. Could that be one of the problem maybe? Because they often think or see too technical of things?

You’ve got to start with customer experience and work backwards to the technology. You can’t start with the technology and try to figure out where you’re going to sell it. -Steve Jobs-

Bangwin :

Many people sometimes do not realize that when we manage a community we manage the people.  What’s in their heads, the understanding, habit and character that forms how they speak or communicate among others. So it’s about communication. That is why on any of my trainings it all starts from conversation. Because conversation is the initial state of building a community. From a questions and gain more conversation then sharing on each interests.

Jeff Bezos, CEO Amazon

Tyas :

The last question is about the future. What technology can you see for the future.

Bangwin :

Technology becomes a part and no longer an options of our daily lives. There are no stopping in the future. Social media might change forms and names but connection between human beings and communication becomes the base of any form of evolution. That is used to support that. It will only change form.

From IRC, mailing list, it was all tools for human beings to communicate. And now we are starting to use a tool to communicate using this smart phone, on the future we might use our own way of tool, telepathically who knows.

That is why when it comes to business it does not become relevant if we say we only want to do business in Indonesia. If the potential buyers come from overseas don’t you want to do business? However, there are still friends with that mindset, I really cannot understand. If we can have connected globally, might as well we try.

Thank you so much for the interview Bangwin !

Next, let’s continue, Interview with Fikri, Head Community Bukalapak.

To learn more about Customer Journey, read also, playing catch up on disruptive era.

Back to Tyas eCommerce Project post #1

Tyas Ecommerce Project

#TyasEcommerceProject #1

What is Tyas eCommerce Project about ?

I have been wanting to share my experience in eCommerce for so long. Tyas eCommerce Project was inspired by my experience at multiply.com, one of Indonesia’s eCommerce pioneer rise together with the Philippines market. But from one job to another I couldn’t find the time to start writing.

Before this story, I have shared previously #TyasDigitalProject and #TyasSocialProject . The same reason why I wrote these stories, I feel it is very important to be able to shared what I have done, through all my experiences. To show not only the work but each strategising steps and the implementations of each task. Hopefully could contribute some learning on each industry and the professional world.

I will start from the learnings during multiply.com and I will share some interviews that I have captured, friends in e-commerce and also an expert in this field. The evolving learnings on e-commerce has always been an interesting topic in the business world all around including Indonesia.

Indonesia is one of the emerging markets that dive on this business competition and seems to excites many worldwide investors. Multiply.com was shut down in May 2016 however I would still think the learnings was as much valuable for everybody in this industry till now.

My opportunity to be a part of multiply.com came through mas Daniel Tumiwa. I will always be forever grateful to have that chance as it became a door opener for my professional growth. So thank you mas Daniel.

Through this opportunity I would also like to give my thanks to Claudio Pinkus. Claudio was the Chief Strategy Officer at multiply.com and on the early days had work together to map out some of the biggest ecommerce sites during that time.

My time at multiply.com was short but gave me so much to learn. It gave me a platform and a learning based for the next chapter in the digital world. As the senior marketing manager my role was Strategic Partnership. Of course when working for a startup you have to be ready for whatever opportunity or task given. I had gain experience creating trial practice for new substantial industry like books and music also lead two of the biggest categories, Babies and Kids. And was appointed the Project Manager on Counterfeit Project for the new market place at multiply.com.

The difference from the other Tyas Stories Projects is that I will heavily emphasise on Digital Community management. One concept that I really felt very important on any technology business model should have yet often be ignored.

Let’s start.

#1        Tyas eCommerce project

#2        My experience with eCommerce

#3        Interview with Abang Edwin – The internet world

#4        Community management on e-commerce – An Interview with Muhammad Fikri Head of Community Management Bukalapak

#5        eCommerce Facts

Happy reading.

Continue, My experience with eCommerce

Tips jadi expat di luar negri

Bagaimana caranya menjadi expat di luar negri.

Melalui wawancara saya dengan Angga, saya mencoba membuat ringkasan yang dapat dijadikan panduan bagi teman-teman yang ingin bekerja keluar negri dan kesempatan untuk kompetisi secara global.

Saya membagi dalam 2 bagian penting.

  1. Bagaimana caranya
  2. Apa persiapannya

Pertama. Cara.

Dengan banyaknya persaingan, bagaimana kita bisa berbeda dan bersaing saat kesempatan datang pada waktunya.

  • Network

Pertemanan adalah tabungan masa depan. Saya rasa itu dapat dijadikan pertaruhan yang aman. Memiliki banyak teman dibidang apapun, dalam maupun luar negri dapat menjadi modal penting dalam menjadi kesempatan meniti karier. Apalagi bila kita memiliki hubungan yang sangat baik tentunya akan menjadi alasan untuk saling mengingat satu sama lain bilamana ada kesempatan bagus datang. Dan dapat kita akui, terkadang pertemanan yang menyenangkan dapat menjadi alasan untuk bekerja sama.

Pilihan lain adalah dalam mencari network yang effektif. Saat ini banyak sekali pilihan career network yang saling bersaing dengan kelebihan dan kemampuan masing-masing. Career network seperti linkedin, jobsdb, jobstreet, qerja dan lainnya adalah salah satu cara untuk mulai build up your network. Untuk dapat stands out tentu diperlukan upaya tersendiri yang uniquely you as a personal brand that can support professionally and be consistent on all channel.

  • Focus

Saat mencari pekerjaan di career social network kita perlu untuk focus dalam arti pencarian pekerjaan sebaiknya mencerminkan pilihan dan kelebihan kita. Semakin focus, semakin sempit perbedaaan, semakin mempersempit persaingan. Dan itupun sebaiknya tercermin dalam resume kita.

Melalui pencarian di jaringan karir apapun tentunya secara sistematis pencarian pekerjaan ditentukan oleh keywords yang kita isi. Seperti yang disarankan oleh Angga, bermain melalui pencarian keywords yang disesuaikan dengan pekerjaan yang kita minat misalnya “Indonesian Speaking”. Terkadang tidak melulu pekerjaan yang tersedia di area content atau translator tapi banyak sekali pekerjaan yang memerlukan keahlian berbahasa Indonesia. Misalnya, IT karena diperlukan coding program dengan kata kunci bahasa Indonesia atau customer service dan banyak lainnya.

Lalu penambahan kata kunci yang lain disesuaikan dengan minat dan tujuan kita bekerja seperti “location”.

  • Do your homework

Research.

Pelajari lebih dalam dan lebih luas tentang pekerjaan yang kamu pilih. Apa saja yang diperlukan menjadi ideal atas peran dan tanggung jawab pekerjaan yang ditawarkan.

Pelajari perusahaannya, dan industrinya. It would be nice apabila kamu dapat menemukan study case dari competitor atau perusahaan yang akan hire kamu.

Cari study case yang pelajari bagaimana penanggulangannya. Sebanyak mungkin dan seluas mungkin. Semakin luas pengetahuan, semakin dalam detail kamu bisa menjelaskan tentunya akan semakin meyakinkan.

Make a case

Melalui banyaknya study case yang dipelajari, coba untuk membuat berbagai study case dalam berbagai sudut pandang dan kebutuhan dalam pekerjaan tersebut. List down permasalahan dalam pekerjaan atau kebutuhan yang sering diperlukan dalam keseharian pekerjaan dan mencoba untuk menyelesaikan kasus menjadi sebuah solusi dan dengan sebuah ide atau hasil yang dibayangkan akan dapat. Lebih baik lagi apabila kamu dapat menceritakan success story kamu dalam perjalanan karier kamu atau pekerjaan saat ini.

Practice.

Mulai latihan seakan-akan dalam keadaan interview. Coba membayangkan pertanyaan yang akan diajukan dan coba untuk menjawabnya. Badani dengan banyak latihan. Artinya membayangkan, presentasikan, dari awal hingga akhir sesering mungkin. Mencoba berpikir dari sisi yang memberi interview atau perusahaan. Defend your case. Understand what you are talking about hingga penggunaan istilah yang digunakan.

Latih cara berbicara terutama bilamana diperlukan dalam berbahasa Inggris. Tidak perlu ragu atau malu dalam berbahasa asing saat interview. Mereka tahu bahwa itu bukan bahasa utama kita. Yang paling penting you get the message across and they understand. Saya ambil contoh saat Angga di interview langsung oleh CEO walaupun hanya 5 menit. Mungkin benar ingin kenal secara dekat tapi saya merasa mungkin ingin make sure apakah dalam berkomunikasi bisa saling mengerti dan lancar.

Kedua. Persiapan

Menjaga ekspektasi adalah hal yang paling utama melindungi kita dalam kekecewaan atau kesalahan. Karena kita di negri orang, jauh dari rumah atau hal hal yang memberikan kita kenyamanan yang pasti atau kemudahan. Tentunya persiapan adalah hal yang sangat penting dan jangan kita abaikan.

  • Pelajari negaranya

Dengan mempelajari negaranya kita akan mengerti kebutuhannya apa saja yang perlu kita siapkan. Kultur, makanan, gaya hidup, atau bahkan cuaca akan sangat membantu dalam kesiapan kita tinggal di negara asing. Dalam mempelajari hal tersebut kita dapat mempersiapkan diri atas 3 bulan pertama kita disana, makan, tabungan, biaya hidup, kenyamanan dan keamanan hidup di negri orang. Juga mempersiapkan kita atas daftar yang perlu kita tanyakan dan mungkin untuk dapat kita negosiasikan ke pihak yang memperkerjakan kita. Mulai dari visa kerja, gaji, benefit, asuransi, hingga allowence yang dapat membantu kita dalam living cost.

Tiap negara memiliki kultur dan aturan main yang berbeda seperti artikel yang saya temukan disini. Apa yang menjadi kebiasaan di negara satu mungkin berbeda dan menjadi tabu bagi negara lain. Misalnya di negara-negara Eropa bekerja tidak lebih dari 48 jam seminggu sedangkan di Jepang tidur siang selama jam kerja diperbolehkan berhubung jam kerja mereka hingga larut dan uniknya bekerja di Jepang ada penalty bagi overweight workers.

  • Negosiasi

Know your worth. Mungkin bekerja diluar negri lebih flexible dalam negosiasi berdasarkan nilai yang kita bawa. Asalkan kita dapat membuktikan saat interview, beranikan diri untuk memberikan nilai yang terbaik untuk diri kita. It is a business proposition. Semua kerjasama bisnis tentunya memiliki resiko sendiri pada tiap bagian masing-masing. Dan mencukupi kita untuk hidup aman, nyaman dan menabung. Adalah sebuah keseimbangan apakah diambil dari gaji atau dari benefit untuk memenuhi kebutuhan yang kita inginkan. Tidak masalah, asalkan dalam perjanjian kerjasama terasa seimbang. Itu mungkin kuncinya.

  • Straighten up and fly right.

To compete globally kita harus mempersiapkan diri kita untuk bekerja secara professional. Professional itu apa artinya ? Menurut saya, not only you have the ability to deliver your due diligence consistently but understand what does work ethics, maturity level and courtesy means in actualisation. You understand the boundaries are and manage to perform based on the required skill and knowledge of their role.

Focus on your work, work smarter, know how to use your time and energy. Sometimes speed is as important as the quality of your output. As a professional, personal judgement tidak berguna. Semua harus dikembalikan dengan judgement berdasarkan fakta pengalaman dan pengetahuan yang dimiliki. Professional menurut saya harus terasa seimbang kedua belah pihak.

Dan yang tidak kalah penting adalah mulai berani untuk tampil kedepan, claim your work. Saya ingat salah satu teman saya bercerita atas pengalaman temannya di New York. Karena malu akan bahasa yang terbatas atau dirasa jelek, presentasi yang dia buat dia berikan kepada anak buahnya untuk di presentasikan. Akibatnya, yang mendapat pujian dan promosi adalah anak buahnya. Sayang bukan ?

And in the end, consistently do good. Pergunakan kesempatan dengan baik. After all, you are your work, not your resume. (took that quote from Seth Godin hihihih)

 

Now that you know how to do it and what to prepare. The only person that can formulate your own recipe for success is you.

Now go be awesome !